Privacy Policy

1. Introduction

Activation Hero ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website activationhero.com and use our deactivation support services.

2. Information We Collect

We collect information you provide directly to us when using our services, including your name, email address, phone number, details about your gig platform account and deactivation, and any supporting documentation you submit. We also collect payment information processed securely through third-party payment processors; we do not store credit card numbers on our servers.

We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use cookies and similar technologies as described in our Cookie Policy below.

3. How We Use Your Information

We use the information we collect to draft and mail your deactivation appeal letter, communicate with you about your order status, process payments, improve our website and services, respond to your inquiries and support requests, and comply with legal obligations.

4. Information Sharing

We share your information only as necessary to provide our services. This includes sharing relevant details with the gig platform company as part of your appeal letter, with third-party service providers who assist in fulfilling your order (such as USPS for mailing), and with payment processors to complete transactions. We do not sell your personal information to third parties.

5. Cookies and Tracking

Our website uses cookies to enhance your experience. We categorize cookies as follows: necessary cookies required for the website to function, analytics cookies that help us understand how visitors use our site, and advertising cookies used for relevant marketing. You can manage your cookie preferences at any time through our cookie settings in the website footer.

6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data, the right to opt out of the sale of your personal information, and the right to withdraw consent. To exercise these rights, contact us at support@activationhero.com.

9. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect and how we use it, to request deletion of your personal information, and to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at support@activationhero.com or use the "Do Not Sell or Share My Personal Information" link in our website footer.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@activationhero.com.